1. Check that you are connected to the internet
2. Check that you are allowed to purchase from the App Store
3. Check that you are allowed to purchase form the AppStore on the network type you are at - if you are on 3G for example, your settings may not allow you to purchase online
4. Contact us on this link.

1. Check that you are connected to the internet
2. Check that you are allowed to purchase from the App Store
3. Check that you are allowed to purchase form the AppStore on the network type you are at - if you are on 3G for example, your settings may not allow you to purchase online
4. Check that you are logged in to the same AppleID with which the in-app purchase was done
5a. Press the check status button and wait 30 seconds
5b. Restart the app: https://support.apple.com/en-us/HT201330
6. Contact us on this link.

1. Check your iOS version. The app requires iOS 13 or higher.
2. Follow these steps from Apple: https://support.apple.com/en-us/HT201398
3. Contact us on this link.